Outlook 2003 Hangs With Oxtender

Running Outlook 2003 and Outlook_OXtender_4.2.19. Outlook starts and then hangs. Tried on 2 different machines.

XP machine:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name AR-1007
System Manufacturer Dell Inc.
System Model Latitude D610
System Type X86-based PC
Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~797 Mhz
BIOS Version/Date Dell Inc. A05, 8/11/2005
SMBIOS Version 2.3
Windows Directory C:WINDOWS
System Directory C:WINDOWSsystem32
Boot Device DeviceHarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name AR-1007sdischer
Time Zone Central Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.30 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.59 GB
Page File C:pagefile.sys

Running Outlook 2003 SP3
Application name Outlook
Version 11.0
Build 8169
Product ID 70141-642-0402267-57750
Language English (United States)
Application Path C:Program FilesMicrosoft OfficeOFFICE11
System Language English (United States)
Mail Support Not Available
Current folder Inbox
Current item Not Available

Tried on Windows XP and Vista, same problem on both OS's

Disabling Oxtender allows normal Outlook operation.

When outlook hangs does it eventually produce any error or logfile? Does it hang indefinetly? Have you tried the latest oxtender 4.2.23?

There maybe some information in your tomcat log -> /var/log/tomcat/catalina.out

Nick mentioned that your were an OXEE customer? If so you are using the wrong Oxtender please download and use the oxtender from here:
http://www.open-xchange.com/header/products/openxchange_express_edition/evaluation.html

The version you are using is for our OX 5 product
Thanks
Ryan

#If you have any other info about this subject , Please add it free.#

7 January 2009 | cameltoepants.com | edit