anyone have problems with the name personalization string ?
just upgraded this mroning to newest release 4.60.3 and sent a mailing to my subscribers about 10,000 pf them .
To my horror and then confirmed via a few irate subscribers the mailing got the names all messed up.
Well actualy it replaced the %PERS_NAME% string with two names Will and Cynthia .
Where that came from and why that was chosen I have no idea.
Sent a support ticket but wondering if it was just me that had this problem.
Best,
lewis
We did have to force the sendmail path, but we have sent mail out to several of our lower count lists. People are confirming they got the messages including some hit reply and asking questions. I will also say I have setup a test list with an account from Gmail, Yahoo!, Hotmail, Juno and a few other major places and so far its working.
We are using the new engine in 12All.
You are correct DoubleSteve as the MTA doesn't modify the personalized data as it doesn't really know what that data may be. An MTA really only touches the headers adding the time and date it received the message and such.
New 1-2-All is coming out in a couple of minutes that has that bug fixed. Please upgrade your install to 4.60.4 when it is released.
We were not aware of the issue previously as all of our tests and test installs did not encounter the specific issues. I do apologize for the inconvenience.
Should you have any further issues please submit a ticket and we can resolve any issues right away for you.
I think someone at Active Campaign is missing the main issue here.
We can not run our business and sleep at night when we can not trust the software. We use 12all for mission critical business marketing and there are legal actions that could come from not taking proper care and making sure subscribers can unsubscribe.
Your software and how it works is the main line of communication for most of us in our business and to I can not tolerate issues that make us look bad with our subscribers. For that reason we have a formal testing program for every upgrade that costs me about $75 as it takes 3 hours to test. Also we do not upgrade unless there is a new feature we really need.
I have often thought about reselling 12all as my customers could really use it, but I am afraid to. Because if it does not work they will blame me and not you :)
Frustration in check as Jason the owner is usualy pretty good at getting things straightened out but yet I am still pretty frustrated as of this morning with still no solution pending yet.
I'll keep you informed if they resolve the issue.
Lewis
Lewis I'm a little confused because in your ps you say you are using the old sending engine. 4.60.8 came out Friday afternoon. Did you have problems with that version with the new sending engine or old sending engine?
I'm just waiting in the wings with my old old version and sending engine till this gets sorted out... so keep us updated :)
Cheers,
Jeff
This is first time we have experienced a rather huge meltdown with 12All.
Me too I am having terrible problems since upgrading to 4.60.8 . Problem is active campaign tells me it is host related and host tells me it is software related.
What a terrible loop .
ps I'm using old sending engine as I am afraid to use new one and have a major problem again)
In the meantim I have a 9700 member mailing trying to go out since Friday and I need to manualy force requeue every 445 minutes .
But strange enough one version prior did not have this problem and my web host says nothing on there end was changed on the server.
This is all on top of sending a 15,000 members e-mail and everysingle person received a differently personalized addressed e-mail 8 times.
Frustration in check as Jason the owner is usualy pretty good at getting things straightened out but yet I am still pretty frustrated as of this morning with still no solution pending yet.
I'll keep you informed if they resolve the issue.
Lewis
All the newsletters I sent, used the very first person in my list: Paulito. So everybody received the newsletter with Dear Paulito.
WORSE: the Send to Friend uses this person's emai as well as the Unsubscribe button.
We were able to detect the last 2, because that person works here too.
This is the first time I am using this software, and I am providing this Email marketing service to clients.
I am most concern because I wonder if Active Campaign KNEW about this issue. Nowhere was mentioned or advice not to use the personalisation tag.
We have no idea who has unsubscribe, have asked support thru a ticket and all the response is to 'upgrade to the new version'.
We have an extensive testing process for new items such as this along with closed and sometimes public beta testing periods.
If anyone is still encountering any issues just let us know.
And I don't believe it's got something to do with the MTA - the MTA can only send what is has gotten from the application. The MTA does not change the body contents of email messages or takes out the correct personalization data and replaces them by wrong ones, right?
;)
Details at:
http://www.activecampaign.com/support/forum/showthread.php?t=3739
This is first time we have experienced a rather huge meltdown with 12All.
No I am using 4.60.8 with the OLD engine.
I am afraid to even try the new one after the last fiasco .
But at this point I can't send anything and I have my host telling me it is 12all and 12all telling me it's my host so right now I am stuck in the mdille as no one is budging.
Glad I bought Group mail Pro as an alternative a few years ago to be used when I hit a wall like I have now .
Lewis
We were not aware of the issue previously as all of our tests and test installs did not encounter the specific issues. I do apologize for the inconvenience.
Should you have any further issues please submit a ticket and we can resolve any issues right away for you.
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