Okay, the refurbished laptop I ordered arrived today and I have a problem ?

It is exactly as it appeared in the online description, but it does NOT have the integrated webcam that had been mentioned in the description.

What should I do now ?

Please help.

Thank you so very much for your time and effort.

God bless.

Okay if the box has been opened and you didn't tell the shipper to take it back after reading the box and finding it didn't have a cam, you should read this email.

I posted to your Question with what I found, and looking at the website you ordered from I see what he has done(I think), is use a generic description for the series of laptop.

Looking closer at the Model# and Part# on HP's website, I found that there was not a cam on this model. So we goofed by not looking hard enough.
He may fight you with a Buyer Beware situation, if the site says sold as is, or such, due to being a referbished unit.

I don't know about Canada law, so I can advise:
What I would do, ask to swap it for same model with a cam, or for money/credit back in order to place order for correct model.

Or you could keep it and get a low profile cam.
Here is what I see it to be:

Okay using the model number off of the weblink provided when you were gonna order, here is what I found. No webcam listed, so it was built without one.

HP Pavilion dv6809wm Media Center Notebook PC - Product Specifications

Printable version

» HP Customer Care

Hardware
Product Name dv6809wm
Product Number KN854UA#ABA
Microprocessor 2.00 GHz AMD Turion 64 X2 Mobile Technology TL-60
Microprocessor Cache 512 KB + 512 KB Level 2 cache
Memory 3072 (1 x 1024 MB + 1 x 2048 MB)
Memory Max Up to 4 GB (Up to 1 GB may not be available due to 32-bit operating system resource requirements)
Video Graphics NVIDIA GeForce Go 7150M
Video Memory Up to 1071 MB
Hard Drive 120 GB (5400)
Multimedia Drive Super Multi 8X DVD±R/RW with Double Layer Support
Display 15.4� � WXGA High Definition BrightView Widescreen (1280 x 800)
Fax/Modem High speed 56K modem
Network Card Ethernet 10/100BT integrated network interface
Wireless Connectivity 802.11b/g WLAN
Sound Altec Lansing speakers

3D Sound Blaster Pro compatible sound 16 bit integrated
Keyboard 101 key compatible
Pointing Device Touch Pad with On/Off button and dedicated vertical Scroll Up/Down pad, volume control, mute buttons, 2 Quick Launch Buttons
PC Card Slots One ExpressCard/54 slot (also supports ExpressCard/34)

External Ports 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro, or xD Picture cards
3 USB 2.0
1 VGA port
1 RJ11 modem connector
1 RJ45 ethernet connector
S-video TV out
1 headphones-out
1 mic-in
1 IEEE 1394
1 Consumer IR

Dimensions 14.05" (W) x 10.12" (D) x 1" (min H)/1.56" (max H)
Weight 6.06lbs
Power 65 W AC Power Adapter
6-cell Lithium-Ion (Li-Ion) battery

What's In The Box HP Mobile Remote Control

Software
Operating System:
Genuine Windows Vista Home Premium 32-bit with Service Pack 1
Security and Support:
Symantec Norton Internet Security 2008 (including 60 days complimentary live update)

HP Help & Support Center

HP PC Recovery (SoftThinks Restore Solution)

HP Wireless Home Network Setup

HP Total Care Advisor
Multimedia:
HP PhotoSmart Essentials

HP Quick Play

Muvee AutoProducer

Cyberlink DVD Suite

HP Games Wild Tangent

Adobe Acrobat Reader
Productivity and Finance:
Microsoft Works

Microsoft Office 2007 Student and Teacher Edition: 60 Day Trial Version
Internet Solutions:
AOL Instant Messaging Service

Microsoft Internet Explorer

HP Easy Internet Signup (part of HP Easy Setup)

Service and Support
1 year, pick-up and return, parts and labour

A +2 years warranty extension is available - HP Care Pack U4819E or U4821E (including Accidental Damage Protection) Express service UE601E (D+2 Turn around Time)

Contact those you bought it from.

First where did you get it if you got it off ebay they probably lied to you but I would try to contact them and tell them what is the matter.

I hope this helps

and God Bless you!!!

If you paid for a laptop with integrated webcam and it doesn't have it. return it. or ask for you money back.

#If you have any other info about this subject , Please add it free.#

9 January 2009 | cameltoepants.com | edit